Contact
Talk to us
A delivery that has gone wrong is the thing we most want to hear about, and the thing we answer fastest. Have your order reference to hand if you have one.
Last reviewed
Message us on WhatsApp
WhatsApp is the fastest way to reach us — it is where we confirm every order and answer questions before you buy. Message us any time on +916 3746 6087 9.
Opens WhatsApp, which is operated by Meta.
A problem with an order
Message us within 48 hours of delivery with your order reference — it is at the top of your WhatsApp order message and under Account, and begins PK- — and a photograph of the arrangement as it arrived.
Photographs resolve these cases quickly, and almost always in the customer’s favour. Nothing needs to be returned. Our refunds and complaints policy sets out what happens next and how long it takes.
Changing a delivery before it goes out
Address corrections, date changes and message-card edits are usually free right up until the florist starts work — in practice, 24 hours before the delivery date or before the same-day cut-off. Get in touch as soon as you spot it; the earlier the message arrives, the more we can do.
Florists: working with us
We work with independent florists order by order today, and plan to build lasting partnerships as orders grow. We are more interested in shops that buy well locally than in scale. Partners would keep their own name, their own suppliers and their own pricing; we would send orders from senders who would never have found them, in their own currency.
Get in touch with your shop name, city, and the flowers you are known for.
Press and everything else
Message us on WhatsApp and mark it for press. For questions about how we handle personal data, or to exercise a data-protection right, see the privacy notice.
Something here unclear or unfair? Tell us — these pages get rewritten when they cause confusion.